Frequently Asked Questions

Do you offer the option of a wooden interior?

No - Unlike some manufacturers, we only make and supply our Eco Tubs with Fibreglass interiors. When compared to wooden interiors, they are much more hygienic and easier to clean - due to the porous nature of wood. Over time, wooden interiors can also 'swell' - eventually distorting the product.

What are the benefits of a wood fired hot tub compared to an American (electric) hot tub?

Do the tubs require an electricity supply?

Yes and No!

With the heat element coming via the stove, electricity is only required for the LED Lighting System and the Bubble System. Meaning that electricity isn't strictly required. 

Some customers have even used solar power, leisure batteries & generators to run the LED Lighting & Bubble Systems in off grid positions!

Do they require chlorine?

User preference. We recommend changing water regularly, but the use of chlorine can extend water life slightly. Some users opt for Bromine instead as Bromine can be used/emptied onto the garden without any damage to grass etc. 
Both Chlorine and Bromine are safe to use with the boiler and components.
We have a partnership with ClarionSpa for their product ‘Active Silver Oxygen.’ This is much kinder to the tub, skin and the environment than Chlorine or Bromine.

Our customers can receive 10% off cost by using code CotswoldVIP at the checkout on www.clarionspa.com!
Some users opt to change the water more often rather than using chemicals to prolong water lifespan.

Do you offer the option of a wooden interior?

No - Unlike some manufacturers, we only make and supply our Eco Tubs with Fibreglass interiors. When compared to wooden interiors, they are much more hygienic and easier to clean - due to the porous nature of wood. Over time, wooden interiors can also 'swell' - eventually distorting the product.

What are the benefits of a wood fired hot tub compared to an American (electric) hot tub?

Cost, ease of transportation and heat-up times.

Eco Tubs are much more economical to both purchase and run.

Eco Tubs are a much more lightweight design meaning they are much easier to manoeuvre into position.

Heat up times from tap water temperature are from around 1.5 hours - compared to often over 24 hours with American Hot Tubs. Making spontaneity possible - perfect for the unpredictable British Weather!

American Hot Tubs also require complex chemicals due to the filter systems - meaning disposing of water and frequent servicing are all considerations.

 Plus, in our humble opinion, the Eco Tubs are much more charming.

Do the tubs require an electricity supply?

Yes and No!

With the heat element coming via the stove, electricity is only required for the LED Lighting System and the Bubble System. Meaning that electricity isn't strictly required. 

Some customers have even used solar power, leisure batteries & generators to run the LED Lighting & Bubble Systems in off grid positions!

Do they require chlorine?

User preference. We recommend changing water regularly, but the use of chlorine can extend water life slightly. Some users opt for Bromine instead as Bromine can be used/emptied onto the garden without any damage to grass etc. 
Both Chlorine and Bromine are safe to use with the boiler and components.
We have a partnership with ClarionSpa for their product ‘Active Silver Oxygen.’ This is much kinder to the tub, skin and the environment than Chlorine or Bromine.

Our customers can receive 10% off cost by using code CotswoldVIP at the checkout on www.clarionspa.com!
Some users opt to change the water more often rather than using chemicals to prolong water lifespan.

How is water temperature maintained?

This requires a very short learning curve but will be very simple to those who have had experience with wood burning fires within the home.

Keep the vents open to keep the fire roaring and the heat rising. Once the required temperature is reached, slide the vents over and the fire will reduce maintaining the temperature nicely.

How often does water need changing?

This is really quite hard to say. For commercial settings, we recommend full water changes between customers. For personal use, it will vary on a number of factors including:
Children – getting in and out with muddy feet!
Creams – sun cream, fake tan etc.
Food or debris
Quality of the water
Whether water treatment is used eg. Chlorine, Bromine or Active Silver Oxy.
We’d expect that the average user would get several uses over several days with their tub and will very quickly find a routine that suits them.

Its worth noting that even with additional water changes (when compared to an American tub) that a full change of water in The Burford Deluxe costs around £1.50 & cleaning is really simple; making Eco Tubs still really economically viable & simple to maintain!

How long do the Eco Tubs take to heat up?

What wood should I use? Can I use coal?

Kiln dried wood is what we always recommend. It is essential that the wood has low moisture content (sub 20%). 
Kiln dried wood will allow a high burning temperature - resulting in minimal smoke on heat up & optimum heat up times.

Coal is not to be used with the tubs.

This really is variable depending on quality of wood being burned, atmospheric temperature and the insulation qualities of the lid(s).
With the Insulated Cover in place the heating time will be significantly reduced than if there is no lid in situ. 
Other tips for heat up is to turn the bubble system on for a few seconds every now-and-then to help circulate the warm water.
Heat up can take anything from 30 minutes (the day after use where the lid has been replaced) and 3 hours in the depths of winter. In general, 1.5 hours is around the lead time to expect.
It's worth noting that we use a unique double-induction boiler providing us with some of the market-leading heat up times.

What surfaces can the tubs be placed on?

The tubs can go on pretty much any surface as long as they are structurally sound and level. Consideration should be given to how/where you plan to empty the water.

If planning to place the tub on decking, we’d recommend emptying the water with a hosepipe attachment - meaning the water won’t cause damage to decking over time. We’d also recommend a plate (or some slate etc) under the fire box of the tubs on decking in case of any spiting from the fire.

What do the tubs weigh? How many people does it take to carry them?

The Winchcombe weighs approx. 240kg – 6-7 relatively fit people can position these!


The Burford weighs approx. 190kg – easily carried flat between 4-5 relatively fit people at waist height.

The Glyme weighs approx. 70kg & the external boiler approx. 40/50kg. 2 people can manoeuvre this model as it comes in 2 separate parts!

If you need to lift your tub over any obstacle (eg. fence) above waist height then we would recommend more people assist.

How many logs are required to get it up to temperature?

To get the Burford to 40 degrees, it will take approximately 10x quarter-split 8-12inch logs.

This will obviously depend on atmospheric temperature, start temperature of the water and dryness of the logs (and your ability to light a good fire!)

How do I clean & maintain my tub?

Cleaning - Firstly, Empty the water. We then recommend using a mop (ensure it is plastic – metal or wooden edges could scratch the fibreglass) and some diluted household cleaner, such as disinfectant. Once you have given the tub a thorough clean, ensure that it is thoroughly rinsed with clean water using your hosepipe. The tub is now ready to refill! It's as simple as that!

 

Maintenance - the wood has been treated to weather over several years. You may find that in harsher environments that the finish can become dull. If this occurs, treat your tub with Danish Oil. If you decide you’d like to freshen your tub up or you’d simply like a change of colour scheme, you can also use any reputable outdoor paint, varnish or stain and treat as you would with any garden timber products.

If you have any further questions please don't hesitate to get in touch!